Orders are shipped by UPS to Canada & the United States. Orders will be processed within 48 hours of being received. Orders placed (and paid) after 2:30PM EST will not be processed until the next business day. Please allow up to 48 hours (not including weekends) for your tracking to update online. 

Shipping Charges & Timing 

Orders over $150 USD qualify for FREE regular shipping (after discounts/coupons and before all taxes). Orders that do not meet the minimum will be charged a flat rate of $20 USD in Canada and the United States at checkout for shipping. Local Ontario shipping is $15 USD under the minimum order. Once your package ships, we will send an email with a link to track your order. Please allow 3-5 business days for shipping. 

• Orders over $500 CAD/USD may require a signature upon delivery
• Shipments to some Canadian & US destinations, Hawaii, Alaska and Puerto Rico may take 5+ business days and additional fees. You will be contacted if additional shipping fees are required for your order (this applies regardless of whether your order qualifies for free shipping).
• We do not ship to a PO box or APO/FPO Military Address. 

There may be duties, taxes and fees added to your purchase upon arrival into the United States. These charges are the responsibility of the recipient of the package. We do not have control over these charges. Please contact your local customs office should you require any additional information. 

Incomplete Deliveries

If you need to edit your shipping address once your order is placed, please contact us right away. Our team will confirm whether the address can be modified. Once an order has been processed by our team we cannot modify the shipping details. We are also unable to modify the route of a package once it has shipped.

We are not responsible for failed deliveries cause by the following scenarios: 

• Customer provided an incorrect shipping address 
• Customer provided incorrect contact information (phone/email) that prevented customs from being able to clear the package
• Customer failed to pay customs & duties required for the package

If your package was lost on the way, please contact us right away. We will do our best to send you a replacement if your case is verified by our team. However, we cannot offer a refund at this time. By making a purchase with us, you agree that we will not be held responsible for any lost, stolen or delayed packages that may happen during your shipment. 

For professional business accounts, please contact us directly for shipping charges & delivery policies.